This post is to warn others of the dishonest and illegitimate practices that the Grand Mayan sales representatives use to sucker you in to contracts. They will lie to your face to get your money.
We stayed at the Grand Mayan in Nuevo Vallarta. We had a very nice time. The resort was wonderful. On our second morning we attended the sales presentation. What was promised as a 90 minute presentation quickly ballooned to 5 hours. Little did I know that the 90 minute presentation was only the first lie we would be told.
After sitting through the initial sales attempt and declining a 200,000+ offer to become members of the new Grand Bliss, our salesman Ian called over another gentleman that he refered to as an inventory manager. Ian thought he just might have a good deal for us. Let's call him Duncan (I can't remember his name now). Duncan explained that some rooms had just come available because someone sold their contract. He offered us 1 Grand Mayan studio room for 10 years and 2 Grand Mayan studio rooms for 100 years. Along with 25 flex weeks to be use over the next 25 years (which I later found out was just an additional contract with Holiday Systems International, which has their own list of customer complaints). Duncan drew 3 boxes to represent the Grand Mayan studios and wrote 1000 in each. Then he said that "they" [referring to Duncan, Ian, and whomever they represent] would pay us $1000 per year for each room if we didn't use them. Duncan said we could give them to a reseller and they would pay they required maintenance fees and give us $1000 per room. I asked specifically if this was a guaranteed payment and Duncan and Ian both agreed it was. They specified that we could give these rooms to the reseller in November and we would receive our payment by February. This was repeatedly stated several times as we kept asking because we couldn't believe it. My wife and I even discussed that this was too good to be true. How right we were. I've since found that there is no such guarantee and Ian and Duncan deliberately lied to me to induce my purchase. Their lie was exactly what made the package "too good to be true."
After discussing with my wife and agreeing that this deal was too good to pass up since we would recoup the money paid for the contract through $1000 per room in just 5 years, we went through with the contract. Ian was visible disturbed when I was reviewing the contract. He was constantly turning pages and pointing to clauses to "help me understand the contract." Now I understand he was just trying to redirect my attention from certain clauses. We actually had two contract documents, one for the 10 year room and one for the 100 year rooms. He kept suggesting to just read the 100 year contract since they were basically the same. Reviewing both documents now I see that the 100 year contract doesn't contain all the same clauses, specifically missing the clause specifying the 5 day "cooling off" period. On our way out I asked Ian if we could get a copy of his notes (which he had quickly shuffled off the desk and into his briefcase once we agreed to sign). I said I specifically wanted the page with the boxes with 1000 in them where he guaranteed that income. Ian said he couldn't give use his notes because, and I quote, "if you [my wife and I] don't get paid for they rooms exactly like his notes state, you know in case you get more money since they price of these rooms keep going up, then you could sue us." HE ACTUALLY SAID THAT. Feeling thoroughly exhausted and still a little uneasy we left to enjoy the rest of our vacation.
Upon returning home from the Grand Mayan my wife and I did some research and discussed the purchase. I found numerous posts about deceitful sales practices and about others not getting paid the money for their rooms that they were "guaranteed." We decided that we were still uneasy about getting paid for the rooms and decided to rescind our contract under the 5 business day rescission period provided by Mexican Law. Of course Grand Mayan made no mention of this law during our time there, and as I mentioned even actively attempted to keep us from reading it. We submitted our request on the fifth business day. We received an email the next day stating someone would call us the next day to ensure we take the necessary steps required in order to cancel our contract. We got a call from a Grand Mayan representative 5 days later stating that since Grand Mayan considers Saturday a business day we were outside the 5 days and could not cancel the contract without forfeiting our down payment!
This whole process has been a scam! The Grand Mayan sales people are dishonest and their business practices are illegitimate. If you must go on the Grand Mayan sales presentation, do not agree to any Grand Mayan contracts! If you already signed a contract then rescind as soon as you can before Grand Mayan makes Sunday a business day!
I've filed a complaint with the Better Business Bureau. They currently have 12 filed complaints and the BBB rates them an F. Here is the link to the Grupo Mayan page http://www.bbb.org/dallas/business-reviews/timeshare-companies/grupo-mayan-desarrollo-marina-vallarta-sade-cv-in-dallas-tx-90041342. If you have also had issues with illegitimate business practices by Grand Mayan then I suggest you file a complaint with the Better Business Bureau and post your experience here to warn others.
Monetary Loss: $5000.