Us, a couple of level headed educated US senior citizens of East Indian origin were badly taken advantage off by deceptive sales techniques of this Mexican Time Share. We knew how time shares worked, we already own one week of vacation in a CA time share we have enjoyed for the last 10 years, but the tactics used by Grupo Mayan was something totally different.
The terms and conditions on the papers we signed were not followed through and now have changed retroactively. This was on Sept. 2, 2008 and until today, they have not responded to our written letters and emails. We have not used their services, any of their time share vacations or have taken a rental from them. We have asked for a complete refund of our money, because we refuse to accept their questionable business practices lacking transparency to the buyer resulting in an unacceptable transaction. So far, they have not responded to us, except calling us and instead tried to portray that we have misunderstood the transaction.
This extremely powerful Mexican complex of several resorts and its branches in the USA should be investigated by a committee at the federal level of the US Govt., such as, perhaps "The Foreign Relations Committee" or one of its sub-committees for fraudulent business practices that is draining financial resources from unsuspecting innocent US citizens. We have lodged a complaint via Internet to the US based BBB.
We are retired educators, researchers with families, do not have enough savings that we can tolerate this humiliating deception and be forced to face with credit card loans with high interests.
We would like to draw attention from seniors who love to travel like we do, please do not fall for this illusions of the Mayan Palace or Grupo Mayan or Mayan Palace Regency and many other Mayan organizations who are turning "love of travel" for average ordinary citizens into nightmares.
Sincerely, Sailes K. & Sumedha Sengupta
Livermore, CA, USA