Grupo Mayan
Grupo Mayan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grupo Mayan has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Location. Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
They want your money but not you.
- Hate it
- Making reservations
Preferred solution: Full refund
Horrible - Missed among many "investors"
- Hate it
Preferred solution: My status as a timeshare owner since I may not be able to get refund
COMPLETELY AGREE W/OTHER REVIEW - BUYER BEWARE!!! GET AWAY NOW!
Don't trust them.....they are there to take your money
Preferred solution: Full refund
Lied to again...why am I surprised?
Very dissatisfied with The Grand Mayan Timeshare
My wife and I exchanged RCI points for a trip to Grand Blizz in Nuevo Vallarta this past July. We get there and find the place is stunning and the service is top notch. The first day there, we commit to the 90 min. sales pitch in return for discounted local attractions. We spent almost 5 hours listening to their sales pitch. We were shown models of a room in the Grand Mayan, Blizz and Luxx. The majority of the presentation was focused on how these units are investments by renting our weeks through Global Golf Connections, to cover the cost of the timeshare. They insisted that you get your rental check quickly in 60-90 days, which is not true. We could use 25 breakaway weeks and 2 Vida weeks (discounted weeks) for our vacation. We were also told we were allowed to use all amenities on the entire resort. We bought into the idea….it sounded great.After 120 days we did not receive rental compensation so I contacted Globle Golf Connections and was given an excuse that my weeks will sale in June. I did some research and found out that there are numerous of complaints about Globle Golf Connections.Prior to my research I booked with HIS using my breakaway weeks, to vacation in Nuevo Vallarta. After booking and doing the research on Goble Golf Connections, I discovered the Grand Palace was not the same as the Grand Mayan, and we could only use the pools at the Mayan Palace and Sea Garden. Mayan Palace was never mentioned during the sales pitch. The contract we signed was labeled as Mayan Palace but because it was never mentioned we did not know there were two different buildings. The Vida Vacation Sales pitch was miss leading! Now I have reservations for my family and the children are not allowed to use the kids area pools. I called the Vida Vacations reservations and because I purchased a studio room in the Palace I can only upgrade to a studio room (I need a 2BR) in the Grand Mayan if I use my weeks that are contracted to be rented. I have booked a 2BR through HIS and because of their contract with the Mayan they can only book you at the resort you purchased.I would like to warn people about this.Bottom line…1. I purchased Mayan Palace, but was only show one Mayan model and did not know there were 2 different buildings. Misleading!!2. We cannot use all the facilities, only those that we will have to spend extra money at. We are not allowed to use the Grand Mayan (Child Friendly Pools) or Luxx Pools. Not what we were told!!3. We wasted ½ of a day of our vacation.4. We have not seen the rental income from Global Golf Connections, that the Vida Vacation Rep. insisted we would get.5. When all is paid, deposit, purchase price, first 5 years maintenance fees, remodel fees, etc… after 25 years for a studio we will have paid appx. $650 per year. And still have to pay a usage fee when using our weeks. In my opinion Not a good deal!6. Don't even go to any presentation as it's not worth your vacation time to listen to it and go through pressure from their sales rep. Everything sounds so good but not all information is given to you.
Mayan Palace and Grand Luxx
Grupo Maya and Travel Around the World
Proposal To Buy From Era Property Movers
Grupo Maya and Travel Around the World
Cancelling contract with Grupo Mayan
On Dec 14, 2011, we what was suppose to be a 90 minute presentation on The Grand Mayan in Riviera Maya. The resort was nice but the sales pitch was extensive.
It lasted for almost SEVEN hours. We asked to leave many times. After getting ill during the presentation and still not being allowed to leave, we signed the contract. We asked about being able to rescind the contract.
The salesman told us we could not rescind. However, after contacting Profeco, we found that Mexican law allows us to rescind within 5 days. Tonight I emailed Karen Rose, Ruben Garcia, the hotel manager, Brad Fox and Salvador Gomez Letipichia, salesmen, Profeco, Advantage Services and my attorney that I was rescinding the contract within two business days of signing which falls well within Mexico's 5 day rescinding law. Article 56 of ARTICLE 56 OF LEY Federal de Protección al Consumidor.
Also contacted my credit card company. Hope this can be resolved soon and according to the law.
Grupo Maya and Travel Around the World
DRUGGED AT THE MAYAN PALACE IN 2008 MAY, WENT TO ASK FOR MONEY BACK, GOT PRACTICALLY A BOOT IN THE..
Grupo Maya & Travel Around the World
Duped,Scammed by Grupo Mayan
Grand Mayan Nuevo Vallarta Timeshare Sales Fraud
This post is to warn others of the dishonest and illegitimate practices that the Grand Mayan sales representatives use to sucker you in to contracts. They will lie to your face to get your money.
We stayed at the Grand Mayan in Nuevo Vallarta. We had a very nice time. The resort was wonderful. On our second morning we attended the sales presentation. What was promised as a 90 minute presentation quickly ballooned to 5 hours. Little did I know that the 90 minute presentation was only the first lie we would be told.
After sitting through the initial sales attempt and declining a 200,000+ offer to become members of the new Grand Bliss, our salesman Ian called over another gentleman that he refered to as an inventory manager. Ian thought he just might have a good deal for us. Let's call him Duncan (I can't remember his name now). Duncan explained that some rooms had just come available because someone sold their contract. He offered us 1 Grand Mayan studio room for 10 years and 2 Grand Mayan studio rooms for 100 years. Along with 25 flex weeks to be use over the next 25 years (which I later found out was just an additional contract with Holiday Systems International, which has their own list of customer complaints). Duncan drew 3 boxes to represent the Grand Mayan studios and wrote 1000 in each. Then he said that "they" [referring to Duncan, Ian, and whomever they represent] would pay us $1000 per year for each room if we didn't use them. Duncan said we could give them to a reseller and they would pay they required maintenance fees and give us $1000 per room. I asked specifically if this was a guaranteed payment and Duncan and Ian both agreed it was. They specified that we could give these rooms to the reseller in November and we would receive our payment by February. This was repeatedly stated several times as we kept asking because we couldn't believe it. My wife and I even discussed that this was too good to be true. How right we were. I've since found that there is no such guarantee and Ian and Duncan deliberately lied to me to induce my purchase. Their lie was exactly what made the package "too good to be true."
After discussing with my wife and agreeing that this deal was too good to pass up since we would recoup the money paid for the contract through $1000 per room in just 5 years, we went through with the contract. Ian was visible disturbed when I was reviewing the contract. He was constantly turning pages and pointing to clauses to "help me understand the contract." Now I understand he was just trying to redirect my attention from certain clauses. We actually had two contract documents, one for the 10 year room and one for the 100 year rooms. He kept suggesting to just read the 100 year contract since they were basically the same. Reviewing both documents now I see that the 100 year contract doesn't contain all the same clauses, specifically missing the clause specifying the 5 day "cooling off" period. On our way out I asked Ian if we could get a copy of his notes (which he had quickly shuffled off the desk and into his briefcase once we agreed to sign). I said I specifically wanted the page with the boxes with 1000 in them where he guaranteed that income. Ian said he couldn't give use his notes because, and I quote, "if you [my wife and I] don't get paid for they rooms exactly like his notes state, you know in case you get more money since they price of these rooms keep going up, then you could sue us." HE ACTUALLY SAID THAT. Feeling thoroughly exhausted and still a little uneasy we left to enjoy the rest of our vacation.
Upon returning home from the Grand Mayan my wife and I did some research and discussed the purchase. I found numerous posts about deceitful sales practices and about others not getting paid the money for their rooms that they were "guaranteed." We decided that we were still uneasy about getting paid for the rooms and decided to rescind our contract under the 5 business day rescission period provided by Mexican Law. Of course Grand Mayan made no mention of this law during our time there, and as I mentioned even actively attempted to keep us from reading it. We submitted our request on the fifth business day. We received an email the next day stating someone would call us the next day to ensure we take the necessary steps required in order to cancel our contract. We got a call from a Grand Mayan representative 5 days later stating that since Grand Mayan considers Saturday a business day we were outside the 5 days and could not cancel the contract without forfeiting our down payment!
This whole process has been a scam! The Grand Mayan sales people are dishonest and their business practices are illegitimate. If you must go on the Grand Mayan sales presentation, do not agree to any Grand Mayan contracts! If you already signed a contract then rescind as soon as you can before Grand Mayan makes Sunday a business day!
I've filed a complaint with the Better Business Bureau. They currently have 12 filed complaints and the BBB rates them an F. Here is the link to the Grupo Mayan page http://www.bbb.org/dallas/business-reviews/timeshare-companies/grupo-mayan-desarrollo-marina-vallarta-sade-cv-in-dallas-tx-9004****. If you have also had issues with illegitimate business practices by Grand Mayan then I suggest you file a complaint with the Better Business Bureau and post your experience here to warn others.
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Dear Anonymous user,
Your comment has been brought to our attention.
We have confidence that together we can work-out an amicable resolution.
With that in mind, it is through hard work and dedication that we keep our members happy and we would like you to be a satisfied member as well.
Consequently, we look forward to continuing this dialogue once you contact us at grupomayanblog@***.com or by telephone at 1-80*-***-****.
We are devoted to provide the most spectacular vacations on the best beach locations available in Mexico and we hope you can give us the opportunity to reassure you of the great purchase you made.
Thank you for your consideration and we look forward to discussing this further with you. Sincerely, Karen Rose Customer Support Representative.